IMPACT AND BENEFITS OF DIGITAL INCLUSION FOR SOCIAL HOUSING RESIDENTS

Theo Papadopoulos
Faculty of Business and Law

Robyn Broadbent
Faculty of Arts, Education and Human Development
Victoria University
Australia

Presents findings from a resident survey on the impact of ICT access for residents of a social housing estate focusing on: education and training; community and culture; citizenship and democracy; health and well-being; economic equity and opportunity; and information and communication. The majority of respondents indicated first time use of computer and Internet with initial usage patterns centred on e-mail, news and information services and entertainment. The research reveals the impact on resident behaviour and capability: ability to do their job, employment search, ability to learn new things, to communicate with friends and family, and on pursuing hobbies and interests.

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