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Abstracts |
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STUDENTS’ EXPECTATIONS AND SATISFACTION IN POSTGRADUATE ONLINE COURSES Susana Lemos and Neuza Pedro, University of Lisbon, Portugal This study explores the relationship between e-learning students’ expectations and their level of satisfaction in a Master degree program during 2010-2012 developed in a European University. Assuming a quantitative methodology of data collection and analysis, the study was based on student responses to two questionnaires applied at the beginning and at the end of the courses. Both constructs, expectations and satisfaction, were analysed from a multi-dimensional perspective and nine dimensions were considered: course design, coordination, faculty and tutors and curricular program, resources learning methodologies, evaluation system, support services, and technological infrastructures.
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